EXCHANGE / REFUND POLICY
To help serve you better and efficiently , a compulsory unboxing video of the product must be shared with 24 hours of delivery for any issue to be taken into consideration. Without this , the request won't be processed .
Once an order is Placed , it CANNOT be Cancelled , hence All Sales are FINAL
EXCHANGE POLICY (Within 24 hours of delivery)
A Smooth Exchange will be processed under the following conditions:
- In case of a DAMAGED ITEM , we will replace it with the same item itself .
- In case of a WRONG ITEM RECEIVED , we will replace it with the same item .
- A SIZE ISSUE , will be taken into consideration , in RINGS only .
HOW TO REQUEST FOR AN EXCHANGE :
Kindly contact our team either on 📞 9810346318 or on 📩@rosejewels.co26@gmail.com
While contacting our team please share the following :
- ORDER ID
- A VIDEO / IMAGE OF THE PRODUCT
- COMPULSORY UNBOXING VIDEO RECORDED WITHIN 24 HOURS OF DELIVERY